Welcome to Technical Support. We hope to make you stay in this section help file as short and as painless as possible.
To really take advantage of our products, please take a moment to quickly review the areas that most interest you.
First things first! Take a look at our installation procedures.
Review our tech notes for those more elaborate designs.
When things go bad, review our troubleshooting tips.
Don't like what you see, then send us feedback on how to improve this help file.
If the support area doesn't have the information that you need, review the relevant sections of this help file. Most of the time, the answer is right there. Click on the link below to troubleshoot the following:
PixeLINK Capture OEM
PixeLINK Capture SE
IIDC and related material
All of PixeLINK's cameras can be field-upgraded at your computer. Whether you have a technical support issue, we recommend that you check our Web site (http://www.pixelink.com/support.asp) regularly for the latest versions of your PixeLINK software and firmware.
If you've come this far, then we really apologize for not giving you the tools you need to find the problem. To expedite the process, please follow these steps before contacting our technical support team:
Carefully document the problem you are experiencing, noting any warning or error messages that may appear during operation
Have your camera's serial number and other identifying information at hand. The serial number can be found on bottom of the camera; other information can be found on the About screen in PixeLINK Capture OEM.
Contact your local PixeLINK Reseller if you bought the camera from them.
Otherwise, contact our technical support staff.
PixeLINK Customer Support
Email: support@pixelink.com